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We have compiled a list of your most frequently asked questions in order to help answer any queries you may have.


Q1. Why do my DVD-R's burn too slowly or not at all on my DVD recorder?
Q2. What is driver Firmware, and why do I need it?
Q3. Where can I download Firmware upgrades for my DVD recorder?
Q4. Which DVD recorder should I get, and what are the best discs to use?
Q5. Which DVD recordable disc are the most compatible with DVD players?
Q6. What is HD DVD?
Q7. What is Blu-Ray?
Q8. What are LightScribe discs?
Q9. What's the difference between '-' (minus) and '+' (plus) format?
Q10. Why do I only get 4.37 GB of data on a 4.7 GB DVD?
Q11. What type of pen should I use to write onto my disc?
Q12. Why is the label on my LightScribe disc fading?
Q13. What do I need to start recording Video on to my DVDs?
Q14. What sort of printer do I need to use my InkJet Printable Discs?
Q15. Can I record Audio files onto a data CD-R?
Q16. How do I order from DVD Technology?
Q17. Do you have a credit card surcharge?
Q18. What is your minimum order value?
Q19. How quickly do you deliver to the mainland UK?
Q20. What software do I need to get started burning my own multimedia?

Q1. Why do my DVD-R's burn too slowly or not at all on my DVD recorder?

A1. Many models of DVD recorders have had problems burning more than a few, limited brands of DVD-R discs. Sometimes discs that are sold as being 2X or 4X rated only burn at 1X speeds. Also, after being recorded many DVD-R discs would either not play or produce playback errors in some DVD players.

This can be due to a number of different causes. The DVD recording industry is still evolving, and important improvements in how well discs, burners and players work together are being made almost every week. As the factories which produce the various brands of burners, discs and players learn about ways to make their products work better, they add these improvements into newer models they are shipping, and also release "firmware upgrades" where possible to add these improvements into burners and players they have already sold. Some of these problems are impossible to fix, but great improvements are being made.
Q2. What is driver Firmware, and why do I need it?

A2. DVD burners optimize their ability to write to different brands of DVDs by internal "write strategies" that control the laser power and pulse settings to maximize its accuracy with each different dye formula, reflector density and plastic doping chemistry for each brand of blank DVD disc. When a disc is inserted, the drive reads the factory media ID off the disc and queries its internal list of known disc brands and write strategies. If the disc is listed, then it uses the write strategy for that disc. If a write strategy for a particular disc brand is not present in the drive's firmware, it tries to estimate how best to write to the disc by writing to the small re-writable "power calibration" area on each unknown disc type to see which power setting might produce best results for the unknown disc brand. In some cases, the firmware is unable to produce reliable burning with a particular disc brand, and rejects the disc as having a "power calibration error" or "illegal disc" or a similar error. This error is generally not related to disc quality issues, but is simply a result of the drive not having the latest firmware in it that lists the particular disc brand.

From time to time, drive makers test additional brands of DVD discs and then update their firmware with new write strategies for those newly tested discs, enabling their drives to work with more brands of DVD discs. All DVD writer owners need to frequently check with their drive manufacturer to see if there is a new firmware upgrade available for their drive. That way they can expect to enjoy working with more brands of discs, and more reliably with the discs that they already can use.
Q3. Where can I download Firmware upgrades for my DVD recorder?

A3. You can generally download driver firmware from the relevant manufacturers website. If you cannot find the correct firmware version or the model you should check whether there is an update available from the manufacturer.

If there is not a firmware update for your drive model, do not use another manufactuers update as this may permanently damage your drive.
Q4. Which DVD recorder should I get, and what are the best discs to use?

A4. There are many different issues to consider when purchasing a DVD Recorder. It comes down to a personal preference of the look and speed of the drive, along with durability and compatibility. Many people when looking to purchase a DVD Recorder, will search by recognised brands instead of looking at the specification of the drive.
Q5. Which DVD recordable disc are the most compatible with DVD players?

A5. Not all DVD Players are capable of playing or reading a DVD-R format recordable DVD disc. And, those that can play at least one kind or brand of DVD-R may not be able to play other brands, regardless of quality.

Q6. What is HD DVD?

A6. HD DVD shares the 12cm diameter and 1.2mm thickness of the current generation of DVD discs, yet is able to deliver eight hours of High Definition video on a dual-layer, single-sided disc. Enhanced interactivity, multi-media functions, secure AACS content protection and the capacity to store ten thousand average MP3 tracks on one disc means that the HD DVD format matches the real-world needs of today’s consumer market. For the IT industry, a double-sided HD DVD-R disc can hold up to 30GBytes of data. For replicators, there is the reassurance that today’s DVDs can be produced on tomorrow’s HD DVD lines.

Today’s DVD is a widely accepted and very reliable data storage and delivery system. The 1.2mm thick disc has the data placed in the middle of a protective outer layer of transparent plastic. HD DVD has built on this tried and trusted format by adopting the same physical disc parameters.

As a result, the transition is a relatively simple matter for equipment manufacturers and disc replicators alike. In tests, an HD DVD production line has been changed over to conventional DVD replication in under five minutes. No other disc structure could offer such evolutionary compatibility, underscoring the advisability of this approach. By using a blue-violet laser with a numerical aperture of 0.65 for the lens, the usable spot diameter may be reduced, compared to the current red laser of DVD. As a consequence, the potential data density on the disc is increased. Coupled with higher rotational speed, this allows the maximum data transfer rate to be over three times DVD, at 36.55Mbps. The highest quality HDTV [1920x1080] is supported, along with all recognized subsets through SDTV and down to CIF [320x240]. Additionally, streaming Internet video may be synchronized with pre-recorded content.


Q7. What is Blu-ray?

A7. Blu-ray, also known as Blu-ray Disc (BD), is the name of a next-generation optical disc format jointly developed by the Blu-ray Disc Association (BDA), a group of the world's leading consumer electronics, personal computer and media manufacturers (including Apple, Dell, Hitachi, HP, JVC, LG, Mitsubishi, Panasonic, Pioneer, Philips, Samsung, Sharp, Sony, TDK and Thomson). The format was developed to enable recording, rewriting and playback of high-definition video (HD), as well as storing large amounts of data. The format offers more than five times the storage capacity of traditional DVDs and can hold up to 25GB on a single-layer disc and 50GB on a dual-layer disc. This extra capacity combined with the use of advanced video and audio codecs will offer consumers an unprecedented HD experience.

While current optical disc technologies such as DVD, DVD±R, DVD±RW, and DVD-RAM rely on a red laser to read and write data, the new format uses a blue-violet laser instead, hence the name Blu-ray. Despite the different type of lasers used, Blu-ray products can easily be made backwards compatible with CDs and DVDs through the use of a BD/DVD/CD compatible optical pickup unit. The benefit of using a blue-violet laser (405nm) is that it has a shorter wavelength than a red laser (650nm), which makes it possible to focus the laser spot with even greater precision. This allows data to be packed more tightly and stored in less space, so it's possible to fit more data on the disc even though it's the same size as a CD/DVD. This together with the change of numerical aperture to 0.85 is what enables Blu-ray Discs to hold 25GB/50GB.

For more information on Blu-Ray discs click here.


Q8. What are LightScribe discs?

A8. LightScribe is an innovative technology that uses a special disc drive, special media, and label-making software to burn labels directly onto CDs and DVDs.

Because the labels are laser-etched, not printed, there's no ink, no smudging, and no peeling.

Your labels can be whatever you want them to be. Create one-of-a-kind designs with your own photos, text, and artwork using your label-making software. Or choose from the many free backgrounds the software provides.

For more information on LightScribe media click here.

Q9. What is the difference between '-' (minus) and '+' (plus) format?

A9. The difference between '-' and '+' is the companies for where the format is supported. (I.e. some CD/DVD drive companies / manufacturers will only allow the '-' or '+' format to play on their machines. The media you buy must suit your recorder's capabilities or it simply won't work.
Q10. Why do I only get 4.37 GB of data on a 4.7 GB DVD?

A10. There's an unfortunate confusion of units of measurement in the DVD world. For example, a single-layer DVD holds 4.7 billion bytes (G bytes), not 4.7 gigabytes (GB). It only holds 4.37 gigabytes.
The problem is that the SI prefixes "kilo," "mega," and "giga" normally represent multiples of 1000 (10^3, 10^6, and 10^9), but when used in the computer world to measure bytes they generally represent multiples of 1024 (2^10, 2^20, and 2^30). Both Windows and Mac OS list volume capacities in "true" megabytes and gigabytes, not millions and billions of bytes.
Most DVD figures are based on multiples of 1000, in spite of using notation such as GB and KB that traditionally have been based on 1024. The "G bytes" notation does seem to consistently refer to 10^9. The closest I have been able to get to an unambiguous notation is to use "kilobytes" for 1024 bytes, "megabytes" for 1,048,576 bytes, "gigabytes" for 1,073,741,824 bytes, and "BB" for 1,000,000,000 bytes.
Q11. What type of pen should I use to write on a disc?

A11. There are lots of CD/DVD Markers Pens available, but to avoid damage to your optical media, we'd suggest using non solvent based ink and large tipped. Here is a link to some of the '
Marker Pens' we currently sell.
Q12. Why is my LightScribe disc label fading away?

A12. There are a number of ways in which the label could fade; this could be due to a chemical reaction within the storage of your disc. PVC Sleeves are not the ideal storage for LightScribe disc. The best way to store these types of discs is either in the tub they came in or single jewel cases.
Q13. What do I need to start recording Video on to my DVDs?

A13. When recording Video onto a DVD, you will need the following:
Q14. What sort of printer do I need to use my InkJet Printable Discs?

A14. In order to use your IJP Disc's you will need a printer specifically for printing directly onto the disc. There are many manufacturers that use this technology. HP, Epson, Canon to name a few.
Q15. Can I record Audio files onto a data CD-R?

A15. Yes, but burning the audio files onto a data format will not be able to play on a normal CD player, unless the CD player supports MP3. In this case you can store hundreds of audio files onto the one disc and be able to play the MP3 Disc just as you would a normal Audio CD.
Q16. How do I order from DVD Technology?

A16. Yes, but burning the audio files onto a data format will not be able to play on a normal CD player, unless the CD player supports MP3. In this case you can store hundreds of audio files onto the one disc and be able to play the MP3 Disc just as you would a normal Audio CD.
Q17. Do you have a credit card surcharge?

A16. No, there is no surcharge when paying for goods with a credit or debit card.
Q18. What is your minimum order value?

A18. Our minimum order value is £100.
Q19. How quickly do you deliver to the mainland UK?

A19. Delivery to the UK is a next working day courier service. Which is very fast an reliable.
Q20. What software do I need to get started burning my own multimedia?

A20. There are a wide range of software packages to get you started immediately. Here is a list of just a few:
Verbatim, Philips, TDK, Traxdata, Mirror, Ritek, Sony, Memory, Intenso, Maxell